Reference

Your Rights and Obligations at judototo

These Terms & Conditions define the agreement between you and judototo when you open an account, make deposits via DANA, OVO, GoPay or QRIS, and access our lobby…

Applies to all account holdersDANA, OVO, GoPay & QRIS coveredIndonesia region scopeUpdated & version-controlledContact us to request changes
judototo Your Rights and Obligations at judototo
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or you need to dispute a decision made under them, three direct contact paths are open…

Live Chat Open the chat widget on any judototo page and type your clause reference.
Email Support Send your terms query to our support address with your account ID and the…
WhatsApp Line Message our dedicated WhatsApp number with 'TERMS' followed by your question.
ACCOUNT INTEGRITY DETAILS

How We Enforce and Protect These Terms

Enforcing our Terms & Conditions fairly means being transparent about what data we hold, how long we keep it, and what steps you can take to request corrections or deletions.

Data Retention Policy

We keep your account transaction records for a minimum of five years in line with the financial record-keeping obligations that apply where local law permits. You may request a summary at any time via email.

Cookie Handling

Cookies on judototo are used strictly for session continuity and payment-flow tracking across DANA, OVO, GoPay and QRIS. You can manage cookie preferences in your browser settings without affecting your login credentials.

Account Security Clause

Under clause 7, you are responsible for keeping your login credentials private. If you suspect unauthorised access, contact our live chat immediately and we will freeze the account within five minutes pending a security review.

Amendment Notifications

When we update these Terms & Conditions, a banner appears on your next login and the change log is published on this page with a version date. You have 14 days to review before the new version takes effect.

Dispute Resolution Path

Disputes under these terms follow a three-step process: first our internal review team, then written escalation to a senior compliance officer, and finally formal mediation where local law permits that remedy.

Data Correction Requests

You may request correction or deletion of personal data held under your account by emailing us with your account ID. We aim to confirm receipt within 24 hours and complete the action within 10 business days.

Frequently Asked Questions About Our Terms

These questions come directly from account holders who contacted support about our Terms & Conditions. Each answer references the relevant clause so you can find it in the full document without reading every section from scratch.

The terms take effect the moment you complete account registration on judototo. Your first deposit via DANA, OVO, GoPay or QRIS is also treated as a separate confirmation that you have read and accepted the current version.

A notification banner appears on your next login after any update, and the revised version is published on this page with a clear version date. You have 14 days to review the changes before they formally apply to your account.

Yes — email our support team with your account ID and specify the format you need, such as PDF. We aim to send the requested document within four business hours during our standard operating window, seven days a week.

If you do not accept a terms update within the 14-day notice period, continued use of your account is treated as acceptance under clause 3. If you wish to close your account instead, contact live chat before the notice period ends.

The payment-specific clauses in sections 4 and 5 cover each method individually. QRIS scan-and-deposit and DANA wallet transfers both fall under the same liability and dispute rules, but processing-time commitments differ as noted in those sections.

Start by opening a live chat and quoting the clause you believe was applied incorrectly. If the front-line agent cannot resolve it, ask for written escalation to our compliance officer — that is the second step of our three-step dispute path.

Account and transaction data is held for a minimum of five years where local law requires financial record-keeping. You may submit a data summary or deletion request at any time via email, and we will respond within 24 hours of receipt.